Privacy Policy

• MSAA may collect sensitive information only where required for MSAA’s charitable purposes and with your express consent, or as authorised or required by law. Sensitive information will be handled with heightened care and subject to access restrictions and additional security measures.

You may wish to decline to give us any personal information we request, however this may prevent MSAA from being able to assist you with your request.

• MSAA uses personal information for the following purposes:

  • To receive and process donations;
  • To administer newsletter subscriptions and other communications;
  • To respond to enquiries and correspond with individuals;
  • To manage, plan, and facilitate events, fundraising activities, and projects;
  • To improve Website functionality, performance, and user experience;
  • To comply with applicable laws, regulations, and reporting requirements;
  • To conduct market research, impact assessment, internal analytics, and improve services;
  • To evaluate donor impact and enhance the effectiveness of MSAA programs;
  • For other purposes associated with the primary purpose of collection, or as otherwise authorised by you or the law.

  Disclosure of personal information may occur to trusted third parties who provide payment processing, information technology, marketing, data storage, event management, legal, or compliance services to MSAA. All disclosures are subject to appropriate contractual and security safeguards to protect confidentiality. MSAA does not sell, rent, or licence personal information to third parties for marketing or commercial purposes.

  MSAA may use your personal information to provide information about programs, fundraising initiatives, events, and other opportunities consistent with MSAA’s mission. You may opt out of receiving direct marketing communications at any time by using the unsubscribe link in emails or by contacting MSAA at the details below. Opting out of direct marketing does not restrict MSAA from contacting you about transactions or matters necessary for legal or operational purposes. MSAA will only use sensitive information for direct marketing with your explicit consent.

MSAA implements reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored in secure electronic databases and/or paper files. Security measures include password protection, firewalls, encryption protocols, locked physical facilities, and restricted access procedures.

Personal information is retained only for as long as necessary for the purposes for which it was collected or as required by law. When personal information is no longer required, MSAA will take reasonable steps to destroy or de-identify such information in accordance with legal requirements.

• Personal information may be disclosed to overseas recipients (such as data storage providers or outsourced IT suppliers supporting MSAA’s operations outside Australia). When such disclosures occur, MSAA will take reasonable steps to ensure overseas recipients comply with the APPs or equivalent standards, except in cases of legal exceptions.
• If you request MSAA to transfer your information to an overseas recipient, that recipient may not be required to comply with Australian privacy laws. MSAA may disclaim responsibility for any mishandling by that recipient to the extent permitted by law.

You are entitled to request access to personal information held by MSAA and request correction of inaccurate or incomplete information. Access and correction requests should be made in writing to:

info@msaa.org.au 

MSAA will respond to your request within a reasonable timeframe. Where MSAA refuses access or correction, you will be provided with written reasons, and in the case of correction refusal, allowed to add a statement to your file.

Where lawful and practicable, MSAA allows individuals to interact anonymously or using a pseudonym, such as for general website enquiries. Certain services (including donations and newsletter subscriptions) require provision of personal information, and anonymity may not be feasible.

If you have any concerns or complaints regarding MSAA’s handling of personal information, please contact theus using the contact details below. MSAA will acknowledge your complaint within 7 business days and will aim to resolve all complaints promptly and fairly. Complex matters may require additional time for investigation, and you will be kept informed of progress.

Please contact infor@msaa.org.au for any concerns or complaints.

If you are dissatisfied with MSAA’s response or believe MSAA has breached the APPs or the Privacy Act, you may lodge a complaint with the Office of the Australian Information Commissioner (“OAIC”).

Contact: www.oaic.gov.au or telephone 1300 363 992.

MSAA may amend or update this Privacy Policy from time to time, with or without notice. Changes will be published on the Website and take effect from the date of publication. Please review this policy periodically to remain informed of updates.

This Privacy Policy applies to all activities of MSAA and its subsidiaries or affiliates in Australia, unless otherwise specified.

Last updated 18-Mar-2026